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About Zurich Japan

Company Overview

Zurich Insurance Company Ltd, Japan branch, founded in 1986, is part of Zurich Insurance Group (https://www.zurich.com) and one of its key operations in Asia. We offer a wide variety of insurance products and services to its individual clients via multiple channels including the Direct business, Wholesale business, and Agency business in order to provide thorough services that meet our customer needs.
Founded in 1872, Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich's customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 210 countries and territories.

Company Data

Name Zurich Insurance Company Ltd
Chief Executive Officer and Representative for JapanMasachika Nishiura
EstablishedJuly 1986 (Acquisition of general insurance business license in Japan)
Head office3-14-20 Higashi-Nakano, Nakano-ku, Tokyo 164-0003
Other offices Tokyo, Osaka, Nagasaki, Sapporo, Toyama
List of offices
Telephone81-3-6832-2111
No. of employeesApproximately 1,060 (Including part-time staff. As of March 2018.)
Business descriptionGeneral insurance

History

1986Zurich Japan was founded, acquiring general insurance business license in Japan
1990Opened the Osaka Office
1997Started Zurich Direct business (Opened the Customer Care Center)
1998Started sales of “Super Auto Insurance”
1999Started internet quotation and contract services for auto insurance
2000Finalized the transfer of Allstate's auto portfolio
Opened the Customer Care Center in Osaka
2001Finalized the transfer of Winterthur Swiss' portfolio
2002Started auto insurance policy renewal service via mobile phone <<first in industry>>
2005Started sales of “Super Bike Insurance”
2006Started a mobile technorogy, “Z-Sticker” service <<first in industry>>
2007Started GPS emergency reporting service
2008Started auto insurance contract services via the Zurich's official mobile website <<first in industry>>
2009Introduced a new claims handling system “Z-TRUST”
2010Opened official Twitter account
Opened official Facebook Page
2013Fully redesigned member's web page "My Zurich"
2014Declared the VOC handling structure conformed with ISO10002
2015Opened the Nagasaki Office
Started sales of supplementary health insurance
Launched personalized video for auto insurance renewal process <<first in industry>>
2016Launched personalized video for auto claims process <<first in industry>>
2017Opened the Toyama Office

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